Enable Error Logging

With the infinite combinations of themes, plugins, and server conditions, there may be a unique situation that is causing the issue and deeper investigation is required. Here are the most effective steps to take to find the underlying problem with Conversion Bridge:

Enabling PHP Logging

Often times we need to see what PHP errors are appearing in order to help identify an issue on your site. WordPress makes this pretty easy to enable:

Using FTP or your web host's file manager application, find your wp-config.php file and add the following code:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

This will enable debug mode and also write all errors to a log file. That log file will appear as debug.log in your "wp-content" folder. Example: www.yourdomain.com/wp-content/debug.log. Some web hosts prevent public access to this file for security reasons and you may only be able to access the file via FTP or your web host's file manager application.

Enabling Conversion Bridge Logging

In addition to tracking PHP errors, Conversion Bridge has it's own built in logging system. It keeps track of various actions being taken by the plugin. By enabling logging we can see lots of important actions taking place to ensure things are working as expected.

Go to Settings > Conversion Bridge Options > Server Logging and enable logging. Once enabled there will be a link to the log file with an option to clear the log if needed.

This level of logging can be helpful for confirming if events are being tracked.

Note: Conversion Bridge logging cannot track PHP or server errors and why enabling both may be necessary to track down an issue.